Frequently asked questions

Q1: What makes HermTEA different from other tea brands?

At HermTEA, we blend ancient tea wisdom with modern wellness. Every tea is crafted with purpose—whether to calm the mind, support digestion, or ease sleep. We source high-quality, pesticide-free ingredients and prioritize ritual over rush. Each cup invites you to slow down, reconnect, and restore.

Q2: Are your teas organic?

Not all of our teas are certified organic, but we source from trusted farms that follow sustainable and low-intervention practices. Purity and quality are always our top priorities.

Q3: Do your teas contain caffeine?

Some of our blends contain caffeine, while others are naturally caffeine-free. You’ll find the caffeine level clearly listed on each product page. For a calming evening ritual, we recommend our herbal or floral blends.

Q4: Are your teas safe during pregnancy?

Some of our herbal blends may be suitable, but we strongly recommend consulting with your healthcare provider before drinking tea during pregnancy or while breastfeeding.

Q5: Where do you ship to?

We ship worldwide from our base in Chengdu, China. This includes the United States, United Kingdom, European Union, Canada, Australia, Southeast Asia, and more. Please refer to our Shipping Policy for detailed information on rates and estimated delivery times.

Q6: How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Shipping times vary by region:

• East Asia: 5–9 business days

• United States & Europe: 6–12 business days

• Southeast Asia: 5–10 business days

• Latin America & others: 12–25 business days

You’ll receive a tracking number once your order ships.

Q7: Do you offer international shipping?

Yes! We offer international shipping with reliable tracking. Delivery times and shipping fees may vary depending on your location. You’ll find a full breakdown on our Shipping Policy page or at checkout.

Q8: What is your return policy?

Due to the nature of our products, we cannot accept returns on opened tea. However, if there's an issue with your order, such as receiving the wrong item or a damaged product, please reach out within 15 days and we’ll do our best to make it right.

Q9: My item arrived damaged. What should I do?

We’re so sorry! Please email us at support@hermtea.com with your order number and a photo of the damaged item. We’ll happily send a replacement or offer a refund.

Q10: Do you offer gift cards?

Yes! HermTEA e-gift cards are available in various values and are delivered instantly via email. They’re perfect for birthdays, holidays, or sharing a moment of calm with someone special.

Q11: Can I include a gift message with my order?

Absolutely. Just check the “Add a gift message” option at checkout, and we’ll include your personalized note inside the package.

Q12: How should I brew HermTEA for the best experience?

Each of our teas comes with specific brewing instructions on the label. In general:

• Use freshly boiled water

• Steep for 3–5 minutes

• Adjust to your taste

We encourage you to treat tea time as a mindful ritual, not just a routine.

Q13: Can I drink HermTEA every day?

Yes! Our blends are thoughtfully designed to support your daily wellness. Whether you need morning clarity or evening calm, there's a cup to guide you back to balance.

📩 Still have questions?

Feel free to reach out to us at info@hermtea.com, or use the contact form on our Contact Us page. We’re always here to help.