Terms and Conditions

Thank you for using HermTEA’s services. By accessing or using our website (https://www.hermtea.com) or any of our services (“Services”), you agree to these Terms of Use (“Terms”). These Terms govern your use of our products, mobile applications, and online platforms, and constitute a binding agreement between you and HermTEA, Inc.

1. Definitions

- Services: Includes the website, mobile apps, Loyal Citizens Program, Subscribe & Steep, and other related offerings designed for users (“Citizens”) to purchase products/services from HermTEA.

- Content: Includes “Our Content” (owned by HermTEA or licensors) and “Citizen Content” (user-generated data).

2. Eligibility

- Age Requirement: Must be 18+ and legally able to enter contracts. Minors may not use the Services.

- Compliance with Laws: Use of Services must adhere to all applicable laws. HermTEA may revoke access if legal conflicts arise.

3. Account Registration and Responsibilities

- Account Creation: Provide accurate information during registration. Maintain updated contact and billing details.

- Security: Safeguard your password and account access. Report unauthorized use immediately.

- Account Use: Prohibited from impersonating others or using unauthorized accounts. Responsible for all activity on your account.

4. Content and Intellectual Property

- HermTEA’s Rights: Our Content (trademarks, copyrights, AI-generated materials) is protected by intellectual property laws. Unauthorized use (e.g., copying, deep-linking) is prohibited.

- Citizen Content: By posting content, you grant HermTEA a worldwide, royalty-free license to use, reproduce, and sublicense your content.

5. Permissible Use

- Lawful Conduct: Use Services only for legal purposes. Respect others’ privacy and intellectual property.

- Content Restrictions: Prohibited from distributing harmful, misleading, or unauthorized commercial content. Avoid security breaches (e.g., hacking, data scraping).

6. Cookies and Data Collection

- Cookies: The website uses cookies to enhance user experience. Required cookies are necessary for functionality; optional cookies may be declined. Third-party cookies may apply for integrated services (e.g., video displays).

7. Third-Party Links

- HermTEA is not responsible for third-party websites or content linked to/from our Services. Links do not imply endorsement, and we disclaim liability for interactions with external sites.

8. Payments and Billing

- Payments: Conducted in USD via third-party providers (e.g., PayPal). Subscriptions and refunds are subject to HermTEA’s discretion.

- Chargebacks: Unauthorized chargebacks may result in account suspension. Use our support system before initiating disputes.

9. Warranty and Liability

- Disclaimer: Services are provided “as is” without warranties. HermTEA disclaims liability for errors, interruptions, or third-party content.

- Limitation of Liability: HermTEA is not liable for indirect, consequential, or punitive damages, including data loss or third-party conduct.

10. Arbitration and Governing Law

- Dispute Resolution: All disputes must be resolved through binding individual arbitration in Marin County, California, under AAA rules. Class actions are waived.

- Law: Governed by California law, excluding conflict of laws principles.

11. Termination

- Account Cancellation: You may delete your account via contact form. HermTEA may terminate access for violations, without notice.

- Surviving Terms: Ownership, disclaimers, and liability provisions remain in effect after termination.

12. Miscellaneous

- Modifications: HermTEA may update Terms at any time. Continued use constitutes acceptance of changes.

- Entire Agreement: These Terms supersede prior agreements and constitute the full understanding between parties.

ACKNOWLEDGEMENT: By using HermTEA’s Services, you confirm you have read and agree to these Terms.

This version consolidates content from both documents, removes redundancies, and structures the terms logically while preserving all key provisions.